Refund & Cancellation Policy
Effective date: October 6, 2026
Our free services cost nothing, and our paid engagement is backed by two specific guarantees. This page explains exactly when money is refunded or a month is waived. Your signed client agreement controls if it differs from this page.
Free services
The Free Growth Blueprint and the free call carry no charge and no obligation, so there is nothing to refund.
The Diagnostic Deposit and the Diagnostic Guarantee
The Diagnostic Deposit is paid at the end of your first call. It covers your Blueprint Intake Form and the diagnostic blueprint. If you move forward after the blueprint review call, it becomes your payment in full for months 1 and 2 of the engagement.
Split payment. The deposit can be paid in two installments. The full deposit must be paid before month 3 of the engagement begins, since it covers months 1 and 2. If a Diagnostic Guarantee refund applies, we refund everything you have paid toward the deposit.
You get a full refund of the deposit if the blueprint does not give you at least one of the following, beyond what you told us on the first call:
- A structural problem you had not identified
- A specific root cause behind a problem you had already named
- A concrete action step you were not already taking
Conditions:
- You must have completed the Blueprint Intake Form and any follow-up we requested, with real numbers.
- Your claim must name which of the three conditions the blueprint failed to meet. General dissatisfaction does not qualify.
- The guarantee applies only if you decide not to move forward after the blueprint review call. Once you start the engagement, it no longer applies.
- One time per business.
Month 3 and the Engagement Results Guarantee
At the blueprint review call, we agree on one specific metric and target. If that metric has not moved by day 60 of the engagement, month 3 is provided free instead of billed. This is a waived month, not a cash refund.
Conditions:
- You must have implemented the action items we agreed on during the 60 days.
- Your claim must reference the specific metric and target set at the blueprint review call.
- One time per engagement, and it applies only to the initial 3-month term.
Ongoing retainer
- The initial engagement is a 3-month minimum term.
- After that, the retainer renews in 3-month blocks only after a check-in where we both agree to continue. It does not renew automatically.
- Retainer months already started are not refundable. You can choose not to renew at the end of any 3-month block.
- Annual prepay: if you cancel, we refund any unused full months at the standard monthly rate, minus the discount you received.
Referral pricing
A deposit paid at referral pricing carries the same Diagnostic Guarantee.
How to request a refund
Email hollifieldscaling@hollifieldscaling.com within 7 days after your blueprint review call, and say which guarantee condition applies. We reply within 5 business days. Approved refunds go back to your original payment method within 10 business days.
Please contact us before disputing a charge with your bank, so we can resolve it directly.
Contact
Hollifield Scaling Co. LLC · 11100 N. US Hwy 41, Rosedale, IN 47874 · (812) 298-5658 · hollifieldscaling@hollifieldscaling.com